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This bill would require each state agency, on and after January 1, 2025, that enters into a contract with a private entity specifically for call center work to provide public or customer service for that agency or another state agency to provide a report to the Labor Commissioner containing certain information about the total number of jobs that will be located within California and outside the state. The bill would further require the Labor Commissioner to maintain a master list of contracts that are subject to these provisions and an aggregate number of call center jobs, and to make that list available, upon request, to any member of the public.
This bill would require the report to also contain a description of the audits and inspections conducted to ensure compliance with the commission’s backup electricity rules for providers of telecommunications service, including, but not limited to, the total number of violations identified by the commission in the prior year, aggregated by company, and a summary of enforcement action taken for those violations.
This bill would, except as specified, prohibit an employer from subjecting, or threatening to subject, an employee to discharge, discrimination, retaliation, or any other adverse action because the employee declines to attend an employer-sponsored meeting or affirmatively declines to participate in, receive, or listen to any communications with the employer or its agents or representatives, the purpose of which is to communicate the employer’s opinion about religious or political matters.